Have Questions?

We’re always here to help. Here are the most frequently asked questions.

01

Captivi is built specifically for Ubiquiti UniFi networks. We may already work with other platforms or could expand in the future—contact us if you have questions!
02

Captivi verifies guest WiFi access by checking for a valid Square receipt code and order total. You control other rules—such as how long access is granted and bandwidth limits.
03

Yes. Captivi is designed around privacy and security. We verify a receipt and device ID — that’s it. No browsing data is collected, stored, or sold. Ever.
04

Absolutely. We provide a basic template but you control your branding — logo, colors, and messages — across all locations. Captivi ensures your brand is what customers see (not ours).
05

Every Captivi plan includes email support and automatic cloud-based remote updates. Premium plans add alert guidance, proactive assessments, and improved response-time SLAs. Need more? On-site support is available by request — just ask and we’ll tailor a quote.
06

Our team can help design, upgrade, or troubleshoot your environment. We offer expert guidance and hands-on help for UniFi upgrades, VLAN design, access point placement, firewall tuning, and more.
07

We accept credit cards and checks.
08

All payments are in USD.

Need Help With Captivi or Your Network?

Real people who understand networking. No bots, no runaround. Just clear, prompt support.

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Most messages receive a response within 1 business day. For existing customers with Premium support, faster SLA response times apply. For sales support, click ‘Get Started’ at the top.

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